Reamaze Recipe: VIP Queue / Special Agent Attention

March 4th, 2015

In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used to capture customers’ moods and we created workflows to automatically tag the conversations for priotization. That simple recipe gave you a glimpse into […]

Reamaze Recipe: Capture Customers’ Moods Using Auto-Tagging and Workflows

March 1st, 2015

Have you ever wanted to capture your customers’ emotions as they were typing their message to your support team? Wouldn’t be awesome to gauge how they were feeling? What you really want is to capture your customers’ moods so you can better service them in a timely fashion. We’re going to share a recipe with […]

How to Reamaze: Squarespace

February 24th, 2015

Reamaze’s awesome JavaScript support widgets are actually alarmingly easy to implement. When I first joined the team I was skeptical when my coworkers told me that literally everyone should be able to install our widgets on their site. I was so skeptical in fact that I actively avoided learning it. Months later after a short […]

Spectator Mode

February 18th, 2015

Reamaze has always benefited from a very robust collision detection system. The current system detects messages sent to the same customer by different teammates within a 5-minute window. The secondary message is held, the team member is notified of the collision, and is given a choice to either publish the secondary message as is or delete […]

Our Reamaze Experience: TRIANGLE.GS

February 13th, 2015

Triangle.gs is sometimes better known around the gaming community as the “Dropbox for game servers”. Their mission and purpose is to make the lives of people who want to host game servers easier by offering full-packged and unlimited game-server hosting for free. This includes 24/7 customer support, DDoS protection, free MySQL, FTP, and legendary performance […]

Reamaze Helpdesk and Livechat for Bigcommerce

January 30th, 2015

The first piece of news we announced in 2015 was the planned release of a Reamaze integration for Bigcommerce. As you can probably tell by now, eCommerce platforms like Bigcommerce live very close to our hearts. Their support and dedication to small businesses speak deeply about our own passion for SMBs. We’re pretty proud of […]

Reamaze for MailChimp

January 7th, 2015

You read that right. We’re definitely on a roll recently and we think it’s a great start for 2015. You can now connect your beloved MailChimp account to Reamaze so you’ll never lose sight of a 5-star customer! This simple integration will allow you to see which lists a customer is subscribed to, their star rating, […]

Coming Soon: Reamaze for Bigcommerce

January 3rd, 2015

Your Bigcommerce store is about to get a whole lot better for 2015. In just a few more days you’ll be able to bring Reamaze right into your Bigcommerce dashboard by dropping a simple JavaScript snippet into your theme template! The Reamaze app will also display useful customer information so you can be the support […]

Reamaze for Developers

December 31st, 2014

We’re sure you’ve wondered what else Reamaze is capable of. If you’re still wondering, check out our new Reamaze Developers Documentation portal to get a glimpse of all the wild possibilities! The developers documentation has three main sections: Widget SDK, Mobile SDK, and API Reference. The Widget SDK will introduce you to all the ways […]

Reamaze for GitHub

December 15th, 2014

How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze now offers you the ability to do just that. It’s a great way to keep things in […]