Reamaze Custom Module

June 26th, 2015

Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom Module gives you the ability to add any dynamic web content you want to ther conversation view’s right rail. For example, you may […]

How To Express Yourself In Multi-Channel Support

June 21st, 2015

Old-school customer service is almost always about the call center. Call centers focus on certain efficiencies that diminish the loss of value to the bottom line of a business. Agents are trained to listen, interpret, and speak in a certain way to cater to those efficiencies. Those efficiencies are often processes designed to make it […]

The Reamaze Widget Builder

June 16th, 2015

We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of you are code savvy. All that tweaking and trial and error can get ever so tedious. In some ways, it might have even prevented you from deploying […]

The 4 Pillars of Customer Success

June 12th, 2015

We’ve emphasized many times in the past that good customer service, or good service in general, is not just about replying to questions quickly. Ultimately, your success depends on your customers’ success. And your customers’ success depends on the healthy ecosystems you’ve created for them to express their thoughts and validate their achievements. Our friend Quinn over […]

Introducing Stripe for Reamaze

May 30th, 2015

If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed the playing field for eCommerce. Today, we’re excited to announce the addition of Stripe to Reamaze’s growing […]

New Conversation Navigation

May 9th, 2015

We’ve made some functional improvements to navigating between conversations! Instead of replying to a conversation, going back to the dashboard, and then clicking on the next/previous one, you’re now able to easily click on two buttons to navigate to either the previous conversation or the next conversation in the list. The navigation buttons also work for […]

Multi-Brand <> Multi-Store for Bigcommerce

April 28th, 2015

Yup. We read your minds. Or, rather, you read ours. Multi-Store support is also now available for Bigcommerce. This feature works the exact same as Shopify where you can  synchronize customer messages coming from multiple store brands to one Reamaze account. Make sure you’re logged into your Reamaze account, go to “Settings” and make sure you’ve […]

Multi-Brand <> Multi-Store for Shopify

April 27th, 2015

Released in response to popular demand: Multi-Store support for Shopify! If you run multiple sites and stores via Shopify and have enabled Mult-Brand within your Reamaze account, you can now connect your stores to your brands and manage everything in one convenient dashboard! Make sure you’re logged into your Reamaze account, go to “Settings” and […]

Feature Update: Bulk Reply

April 16th, 2015

Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for […]

Reamaze Recipe: Transitioning From Zendesk to Reamaze

April 10th, 2015

The question we get asked almost on a daily basis is: “How do I transition over from Zendesk without doing a massive import?” and “How do I test Reamaze out while keeping all my tickets in Zendesk?” When we answer this question, we always make sure to tell the customer first and foremost that we […]