New Shoes!

Reamaze is now sporting new colors! Colors are a funny thing. They evolve over time. They influence features and features influence them right back. It’s a continuum of excitement, a grab bag of ooohs and ahhhs. In the past few years, we’ve leaned on specific colors and palettes to guide the UI. Reamaze was originally green, then … Continue reading “New Shoes!”

We’re Moving to Medium!

Okay it’s official… We’re moving to Medium! If you’ve been following our blog for the past few years and enjoy the content we put out, you’ll be glad to know that we’re consolidating all non-product related thoughts, ideas, and rants into a platform that’s designed for consumption. “Better than sure” is our new publication that … Continue reading “We’re Moving to Medium!”

What You Might’ve Missed

Ok so y’all know how this goes. Every few weeks we publish a post on smaller things you might’ve used. These are new features or updates to existing features that may or may not apply to your workflow but good to know that they exist nonetheless. This is Issue #5 of What You Might’ve Missed! … Continue reading “What You Might’ve Missed”

Reamaze Embeddables Update

You spoke and we listened. The brand new Shoutbox and Lightbox experience has landed! Both embeddable support widgets now support a taller default view, larger and more legible fonts, more informative user experiences, and updated Widget Builders. We’ve given you the ability to augment the existing Shoutbox trigger to include a proactive prompt that can be customized easily. There’s … Continue reading “Reamaze Embeddables Update”

Thoughts on Instagram Marketing and Customer Service

It’s no secret that there’s a secret sauce to marketing on Instagram. Almost all successful eCommerce brands (large and small) value their brand on Instagram by acquiring (and maintaining) a large base of followers who share, like, and “buy into” their photos. Acquiring followers on Instagram is a small scientific discipline as well since roughly 30% of Instagram users … Continue reading “Thoughts on Instagram Marketing and Customer Service”

Instagram and Reamaze [mic-drop]

Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we’re finally ready to make an announcement of aforementioned magnitude. Instagram. More specifically, we’re talking about Instagram and Reamaze. Together, under one roof, alongside other social support channels like Twitter and Facebook. The Reamaze helpdesk platform’s core … Continue reading “Instagram and Reamaze [mic-drop]”

Editing Your Internal Notes

We’ve added the ability to edit your internal notes just like how you’re able to edit in-bound customer messages. There are many scenarios where you’ll find this useful. For example: Fixign typso Editing the note to include new information Changing content habitually to keep a log of internal changes Adding accountability To edit an internal note, simply … Continue reading “Editing Your Internal Notes”