Feature Update: Bulk Reply

April 16th, 2015

Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for […]

Reamaze Recipe: Transitioning From Zendesk to Reamaze

April 10th, 2015

The question we get asked almost on a daily basis is: “How do I transition over from Zendesk without doing a massive import?” and “How do I test Reamaze out while keeping all my tickets in Zendesk?” When we answer this question, we always make sure to tell the customer first and foremost that we […]

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April 1st, 2015

We’re excited to announce our newest Enterprise feature! In an ad-hoc survey conducted a few weeks ago, the top request under “Product Improvement” was for existing features to be more “Enterprise” focused. The need for growing businesses to pivot away from “customer friendliness” to more robotic and Enterprise-focused processes has indeed garnered our attention. After intense brainstorming, analyzing our Enterprise competitors, […]

How to Reamaze: Bigcommerce

March 23rd, 2015

This series has proven to be a huge success! We’ve already went through Squarespace and Shopify and now we’re ready to show you what we can do with Bigcommerce. Once you’ve registered for a Reamaze account and integrate it with Bigcommerce we’ll automatically sync pertinent customer information in the conversations view. In addition, you’ll be […]

4 Updates Worth Talking About

March 19th, 2015

You’ve probably noticed quite a lot of changes to Reamaze lately. Our team has been hard at work building and shipping improvements that many of you have requested. It was our goal in the past few weeks to focus on details that specifically improved YOUR user experience. As Reamaze continues to grow at an amazing […]

How to Reamaze: Shopify

March 11th, 2015

It’s time to Shopify! Shopify is aboslutely one of our favorite ecommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer data, integrate our JavaScript Shoutbox widget, […]

Reamaze Recipe: VIP Queue / Special Agent Attention

March 4th, 2015

In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used to capture customers’ moods and we created workflows to automatically tag the conversations for priotization. That simple recipe gave you a glimpse into […]

Reamaze Recipe: Capture Customers’ Moods Using Auto-Tagging and Workflows

March 1st, 2015

Have you ever wanted to capture your customers’ emotions as they were typing their message to your support team? Wouldn’t be awesome to gauge how they were feeling? What you really want is to capture your customers’ moods so you can better service them in a timely fashion. We’re going to share a recipe with […]

How to Reamaze: Squarespace

February 24th, 2015

Reamaze’s awesome JavaScript support widgets are actually alarmingly easy to implement. When I first joined the team I was skeptical when my coworkers told me that literally everyone should be able to install our widgets on their site. I was so skeptical in fact that I actively avoided learning it. Months later after a short […]

Presence

February 18th, 2015

Reamaze has always benefited from a very robust collision detection system. The current system detects messages sent to the same customer by different teammates within a 5-minute window. The secondary message is held, the team member is notified of the collision, and is given a choice to either publish the secondary message as is or delete […]