Roles and Permissions (Beta)

November 30th, 2015

We’ve released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had all its wrinkles ironed out before showing it off. If you run Reamaze with multiple channels, brands, and most importantly staff members, you’ll find Roles and Permissions to be a welcome addition to managing everything […]

Founders Grid Interview

November 24th, 2015

Founders Grid recently interviewed our CEO, Lu Wang, about the world we see and advice we have for startups with a good focus on providing good customer service. Take 3 minutes and have a gander!

Merging Conversations in Reamaze

November 10th, 2015

Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don’t we merge these emails into a consistent thread to make sure we don’t lose track of their thoughts? The ability to merge various coinciding conversations is crucial […]

Zero to Forty in Two Seconds – Quick Growth and How We Use Reamaze

October 22nd, 2015

The following is a guest post by Julia Gifford from Printful. The Dark Days We started out as a modest company. Four people running several internet projects – DeskTime, Startup Vitamins, and Behappy. Any and all support questions would come through to our personal inboxes. The question was read, a solution devised, and an answer […]

Video Tutorial: Email Channels and Forwarding

October 12th, 2015

If you’re new to Reamaze, your first support email channel is automatically created based on your subdomain. For example, If you already have a support email address that you’d like to use for Reamaze, you’ll need to set up forwarding from that address to To learn how to do that, we’ve prepared a […]

Updates for October!

October 6th, 2015

Halloween is almost here! Yippee for candy! We’ve introduced some new features into Reamaze in preparation for much bigger-better things to come. If you’ve been waiting for features like conversation reminders, you’ll be glad to hear that we’re making good progress toward that as well Here are 3 new features for the month of October. Logging Messages […]

How to Reamaze: Shopify (Video Tutorial)

September 29th, 2015

Remember our step by step guide for Shopify? If not, you can read that here: We just uploaded a video version of that guide here: Currently enjoying Reamaze? Leave us a review on Shopify, Bigcommerce, Magento, WordPress, and Google Apps!

Reamaze Video Tutorial Series

September 18th, 2015

If you haven’t already noticed we recently started uploading video tutorials to YouTube in order to help our customers learn more about some of Reamaze’s features. We will continue releasing guided tours on a weekly or bi-weekly basis. We have 3 videos up so far and you can check them out by clicking here. Here’s what […]

Knowledge Base (KB) Tooltip

August 25th, 2015

The Reamaze Lightbox Widget is getting updated with a new feature today! The KB Tooltip embedded widget is now LIVE from our developer docs. Take a look here: The KB Tooltip allows you to deploy a lightbox popup on any specific site element. The popup will then trigger a specific KB articles you have preselected. […]

Updates for August!

August 19th, 2015

Staff Report Export The Staff Response Volume report which shows each indivdual staff’s general performance, appreciations, and response times is now exportable to a convenient CSV file! Suppressing Notifications for Conversation via API Issuing a POST call to conversations will allow you to create new conversations on behalf of a customer. You can now optionally […]