Adding New Email Channels Just Got Easier

July 29th, 2015

Adding new email channels, setting up forward, checking for confirmation, and testing everything yourself can get so tedious, right? Fret no more! We’ve just release the Reamaze Email Verifier out to the wild. The verifier makes adding and confirming your email forwarding setup with extreme ease. We do the heavy lifting so you can focus […]

Channel Signatures & Awaiting Status

July 13th, 2015

Awaiting Status The new “Awaiting” status filter replaces what used to be called “Unresolved”. The original logic behind “Unresolved” simply pulled conversations that were unassigned. The new “Awaiting” status pulls not only unresolved conversation awaiting an agent to reply but also pulls new messages in an existing conversation where an agent is already assigned. This […]

Reamaze Custom Module

June 26th, 2015

Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom Module gives you the ability to add any dynamic web content you want to ther conversation view’s right rail. For example, you may […]

How To Express Yourself In Multi-Channel Support

June 21st, 2015

Old-school customer service is almost always about the call center. Call centers focus on certain efficiencies that diminish the loss of value to the bottom line of a business. Agents are trained to listen, interpret, and speak in a certain way to cater to those efficiencies. Those efficiencies are often processes designed to make it […]

The Reamaze Widget Builder

June 16th, 2015

We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of you are code savvy. All that tweaking and trial and error can get ever so tedious. In some ways, it might have even prevented you from deploying […]

The 4 Pillars of Customer Success

June 12th, 2015

We’ve emphasized many times in the past that good customer service, or good service in general, is not just about replying to questions quickly. Ultimately, your success depends on your customers’ success. And your customers’ success depends on the healthy ecosystems you’ve created for them to express their thoughts and validate their achievements. Our friend Quinn over […]

Introducing Stripe for Reamaze

May 30th, 2015

If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed the playing field for eCommerce. Today, we’re excited to announce the addition of Stripe to Reamaze’s growing […]

New Conversation Navigation

May 9th, 2015

We’ve made some functional improvements to navigating between conversations! Instead of replying to a conversation, going back to the dashboard, and then clicking on the next/previous one, you’re now able to easily click on two buttons to navigate to either the previous conversation or the next conversation in the list. The navigation buttons also work for […]

Multi-Brand <> Multi-Store for Bigcommerce

April 28th, 2015

Yup. We read your minds. Or, rather, you read ours. Multi-Store support is also now available for Bigcommerce. This feature works the exact same as Shopify where you can  synchronize customer messages coming from multiple store brands to one Reamaze account. Make sure you’re logged into your Reamaze account, go to “Settings” and make sure you’ve […]

Multi-Brand <> Multi-Store for Shopify

April 27th, 2015

Released in response to popular demand: Multi-Store support for Shopify! If you run multiple sites and stores via Shopify and have enabled Mult-Brand within your Reamaze account, you can now connect your stores to your brands and manage everything in one convenient dashboard! Make sure you’re logged into your Reamaze account, go to “Settings” and […]