Guest Article – Unifying disparate applications into the One System

For many awesome businesses out there, Reamaze can play an important role in aggregating data and understanding customers. Our powerful API and suite of apps allow you to get pretty fancy with combination moves James from Stackstorm has put up an article published here that talks about what they did to bring multiple systems and … Continue reading Guest Article – Unifying disparate applications into the One System

January 29, 2016

Video Tutorial: Bigcommerce and Reamaze

We’ve got a new video tutorial up! This time, we’re gonna teach you how to integrate Reamaze’s Shoutbox widget into your storefront for a native support experience. Click to watch the video below and as always, please reach out if you have any questions!

Expanded Embedded Contact Form

Reamaze’s embedded contact form has always been a household favorite. Over the past few months we’ve continued to tweak the embedded form to match your feedback and needs. Things such as invisible CAPTCHAs, hidden fields, etc. Even since the Widget Builder was released adding an embedded form has never been easier. One of the most important … Continue reading Expanded Embedded Contact Form

January 25, 2016

2016. Year of the Nod.

Welcome to 2016. Officially. 2016 is actually the year of the monkey. Here at Reamaze where customer service is central to our daily lives we officially declare this the year of the nod. It’s likely that this small but very meaningful gesture, the nod that is, is close to many of our hearts because it’s … Continue reading 2016. Year of the Nod.

January 20, 2016

Merry Christmas and Happy 2016!

As 2015 comes to a close we would like to thank you for your partnership and look forward to creating even happier customer experiences together in 2016! In addition, we’d like to announce one more feature to close off 2015! A lot of you have been asking for more flexible ways to leave internal notes … Continue reading Merry Christmas and Happy 2016!

December 21, 2015

Roles and Permissions (Beta)

We’ve released Roles and Permissions! This has been a long-awaited feature request but we wanted to make sure it had all its wrinkles ironed out before showing it off. If you run Reamaze with multiple channels, brands, and most importantly staff members, you’ll find Roles and Permissions to be a welcome addition to managing everything … Continue reading Roles and Permissions (Beta)

November 30, 2015

Founders Grid Interview

Founders Grid recently interviewed our CEO, Lu Wang, about the world we see and advice we have for startups with a good focus on providing good customer service. Take 3 minutes and have a gander!

November 24, 2015

Merging Conversations in Reamaze

Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don’t we merge these emails into a consistent thread to make sure we don’t lose track of their thoughts? The ability to merge various coinciding conversations is crucial … Continue reading Merging Conversations in Reamaze

November 10, 2015

Zero to Forty in Two Seconds – Quick Growth and How We Use Reamaze

The following is a guest post by Julia Gifford from Printful. The Dark Days We started out as a modest company. Four people running several internet projects – DeskTime, Startup Vitamins, and Behappy. Any and all support questions would come through to our personal inboxes. The question was read, a solution devised, and an answer … Continue reading Zero to Forty in Two Seconds – Quick Growth and How We Use Reamaze

October 22, 2015