Live Chat Office Hours!

January 19, 2017

Reamaze live chat now supports personal office hours! If you manage a team of live chat agents or are on a team of live chat agents, managing everyone’s office hours can be a bit challenging. Live chat office hours allow you to set your own time and availability. Once you set your chat hours, you’ll … Continue reading “Live Chat Office Hours!”

Reamaze and Twilio SMS/MMS!

January 13, 2017

Last week we announced a brand new integration partnership with ClickSend to bring you SMS/MMS capabilities. This week, we’re adding our second partner to the mix to expand your options when it comes to adding your first SMS/MMS Reamaze channel. We’ve worked closely with Twilio in the past and they were also a gracious contributor … Continue reading “Reamaze and Twilio SMS/MMS!”

Reamaze and ClickSend SMS/MMS!

January 6, 2017

Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS support beta and we’re super excited to show you the details. This beta feature is now enabled for your account. To get started, you’ll first need an account with ClickSend. Click here to sign up. … Continue reading “Reamaze and ClickSend SMS/MMS!”

Psst. Reamaze Mobile Apps!

January 5, 2017

We’re starting off 2017 with a pair of mobile apps for Reamaze! And yes, at the same time! Reamaze for iOS and Android are now both available in their respective app stores We promise the app will taste good regardless of which flavor you pick! App Description (Download iOS App Here) Reamaze’s iOS and Android apps … Continue reading “Psst. Reamaze Mobile Apps!”

Individualized Staff Level Filters

November 29, 2016

We’ve updated your standard staff level filters to include specific status filters for conversations. This gives your staff additional controls to see their assigned conversations living under different states. The 4 major states are unresolved, archived, on-hold (conversations with an active reminder), and auto-resolved. To access these individualized filters, you need to first select a … Continue reading “Individualized Staff Level Filters”

Quick Customer Profile

November 28, 2016

The right rail looks a bit different today! That’s because we’ve introduced quick customer profiles to enhance the way you engage with your customers’ data. In addition to displaying the customer’s avatar, name, and email address, we’ve given you access to the 5 most recent conversations (most recent on top). To quickly access the customer’s … Continue reading “Quick Customer Profile”

Permissions for Live Chat Channels

November 27, 2016

Happy Monday! We just released the ability for you to grant (or remove) access to serve specific live chat channels under the “Roles and Permissions” settings page. It’s often necessary to limit certain agents from serving specific channels simply because it’s not relevant to them or they haven’t had enough training yet. To get started, … Continue reading “Permissions for Live Chat Channels”