What do you know about customer service 4,000 years ago? We knew nothing until we came across an article on the interwebs about a customer service complaint by a Babylonian copper merchant named Nanni. Apparently, Nanni was extremely unhappy with the services provided by Ea-nasir (we assume that’s the company providing the services) and expressed his anger … Continue reading Customer Service Never Gets Old
Happy Monday folks! It you haven’t already noticed, Reamaze is now blisteringly fast across the board. A few months ago, we made all of you a promise to continue iterating not only on Reamaze’s features but also performance and stability. Performance has always been a top priority for us and this is a renewal on that promise … Continue reading Keeping Our Promise
If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact forms then you’ll definitely be happy to hear that we’ve added another report to the list. Reporting is an important part of understanding not only your customers’ behavior but also the performance of your team. … Continue reading New Tags Report
Happy Monday! We’re starting off this week with another video tutorial for something in high demand. We release special syntaxes a few weeks ago but never got around to showing you all how it actually works. Watch the video below and we’ll cover the basics on using syntaxes to make your mobile workflow a bit … Continue reading Video Tutorial: Special Syntaxes
There were some subtle but very helpful changes made to Reamaze yesterday. Here’s what you might’ve missed. Attachments Indicator Your Reamaze dashboard now shows whether or not a conversation includes attachments. In addition, the hover action now shows you exactly how many attachments there are. Selectable Facebook Notifications You can now pick exactly which types … Continue reading What You Might’ve Missed
We haven’t done one of these in a while! One of the best things about Reamaze is how so many features work in harmony with one another. For example, the various formats for Reamaze’s contact form plays together with Workflows (see here), and how perhaps Live Chat can be automatically toggled from within your already-embedded … Continue reading Reamaze Recipe: Add Live Chat to your KB!
We’ve all been there. Once in a while, an annoying customer comes around and starts sinking your team’s resources. The problem? They ask too many questions. They get too excited about something you don’t really care about (or care about resolving). They’re just plain annoying! Well, we want to give you a new tool to … Continue reading How to stop annoying customers in their tracks!
Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, you can now run workflows based on a specific time frame for which you received a conversation. This little addition expands the flexibility of your automation processes significantly because you can now filter out conversations … Continue reading Quick Update: Time Based Workflows
We’re here at GDC 2016 checking out some awesome new games, gadgets, and trends in game design and player monetization. Gaming is not exactly related to customer support directly but 2016 is more about understanding users and designing for unique experiences than ever before. One recurring theme is that creating new content is becoming increasingly … Continue reading GDC 2016. New era for user-driven development.
Performance! As you can probably guess from the screenshot above, performance is top of mind here at Reamaze. In the past week or two some of you may have noticed dramatic performance improvements such as faster page loads, smoother navigation, and more stability across the platform. Updates to the entire infrastructure and UI have allowed … Continue reading What You Might’ve Missed