What You Might’ve Missed

August 17, 2017

Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed”

WooCommerce Integration Has Arrived

August 14, 2017

Reamaze has partnered up with WooCommerce to bring  you a powerful customer data integration layer right within your conversations with customers. According to Builtwith, WooCommerce is currently one of the most popular eCommerce platforms on the web today. When combined with WordPress, you can easily build the eCommerce store of your dreams. With the rising … Continue reading “WooCommerce Integration Has Arrived”

What You Might’ve Missed

August 7, 2017

Let’s take a quick gander at what you might’ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a … Continue reading “What You Might’ve Missed”

What You Might’ve Missed

July 24, 2017

Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed”

Web Push Notifications for Chrome and Firefox

July 21, 2017

Reamaze now supports web push notifications for Chrome and Firefox! With this addition, Reamaze now has a full suite of notifications to help you stay on top of incoming conversations: Email Notifications Desktop Notifications Mobile Notifications Web Browser Notifications Web browser notifications for Reamaze will show incoming conversations even if you don’t have the dashboard … Continue reading “Web Push Notifications for Chrome and Firefox”

Shopify Draft Orders Via Reamaze!

July 19, 2017

The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”

Workflow Reports

July 18, 2017

Reamaze Workflows is a powerful way of automating certain actions and commands based on specific triggering events. If you’re not familiar with workflows, we recommend reading the following article and watching the tutorial here. During peak customer service periods, workflows can be a great asset to you and your team. Workflows can also help minimize … Continue reading “Workflow Reports”

What You Might’ve Missed

July 10, 2017

We love small updates and optimizations! The downside is you might not notice all of them right away. This is why we have a series called “What You Might’ve Missed”! Here’s what you might’ve missed in the past week or two. Unresolved Tooltip If you have over 250+ unresolved conversations, you can now see the … Continue reading “What You Might’ve Missed”

Reamaze Mobile for iPad

Reamaze is now available for the iPad! Enjoy working off your iPad? Whether it’s your trusted iPad Air or iPad Pro, Reamaze mobile app for iPad is now available. You can now amaze customers through the same intuitive and consistent dashboard that you love using on the web or on your phone. When you’re ready … Continue reading “Reamaze Mobile for iPad”