New Conversation Navigation

May 9th, 2015

We’ve made some functional improvements to navigating between conversations! Instead of replying to a conversation, going back to the dashboard, and then clicking on the next/previous one, you’re now able to easily click on two buttons to navigate to either the previous conversation or the next conversation in the list. The navigation buttons also work for […]

Multi-Brand <> Multi-Store for Bigcommerce

April 28th, 2015

Yup. You read our minds. Or, rather, you read ours. Multi-Store support is also now available for Bigcommerce. This feature works the exact same as Shopify where you can  synchronize customer messages coming from multiple store brands to one Reamaze account. Make sure you’re logged into your Reamaze account, go to “Settings” and make sure […]

Multi-Brand <> Multi-Store for Shopify

April 27th, 2015

Released in response to popular demand: Multi-Store support for Shopify! If you run multiple sites and stores via Shopify and have enabled Mult-Brand within your Reamaze account, you can now connect your stores to your brands and manage everything in one convenient dashboard! Make sure you’re logged into your Reamaze account, go to “Settings” and […]

Feature Update: Bulk Reply

April 16th, 2015

Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where you need to fire off a reply to multiple conversations. We’re pretty excited to announce bulk replies not only because it makes sense for […]

Reamaze Recipe: Transitioning From Zendesk to Reamaze

April 10th, 2015

The question we get asked almost on a daily basis is: “How do I transition over from Zendesk without doing a massive import?” and “How do I test Reamaze out while keeping all my tickets in Zendesk?” When we answer this question, we always make sure to tell the customer first and foremost that we […]

Please reply above this line

April 1st, 2015

We’re excited to announce our newest Enterprise feature! In an ad-hoc survey conducted a few weeks ago, the top request under “Product Improvement” was for existing features to be more “Enterprise” focused. The need for growing businesses to pivot away from “customer friendliness” to more robotic and Enterprise-focused processes has indeed garnered our attention. After intense brainstorming, analyzing our Enterprise competitors, […]

How to Reamaze: Bigcommerce

March 23rd, 2015

This series has proven to be a huge success! We’ve already went through Squarespace and Shopify and now we’re ready to show you what we can do with Bigcommerce. Once you’ve registered for a Reamaze account and integrate it with Bigcommerce we’ll automatically sync pertinent customer information in the conversations view. In addition, you’ll be […]

4 Updates Worth Talking About

March 19th, 2015

You’ve probably noticed quite a lot of changes to Reamaze lately. Our team has been hard at work building and shipping improvements that many of you have requested. It was our goal in the past few weeks to focus on details that specifically improved YOUR user experience. As Reamaze continues to grow at an amazing […]

How to Reamaze: Shopify

March 11th, 2015

It’s time to Shopify! Shopify is aboslutely one of our favorite ecommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer data, integrate our JavaScript Shoutbox widget, […]

Reamaze Recipe: VIP Queue / Special Agent Attention

March 4th, 2015

In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used to capture customers’ moods and we created workflows to automatically tag the conversations for priotization. That simple recipe gave you a glimpse into […]