Customer Service Never Gets Old

What do you know about customer service 4,000 years ago? We knew nothing until we came across an article on the interwebs about a customer service complaint by a Babylonian copper merchant named Nanni. Apparently, Nanni was extremely unhappy with the services provided by Ea-nasir (we assume that’s the company providing the services) and expressed his anger … Continue reading Customer Service Never Gets Old

April 26, 2016

Keeping Our Promise

Happy Monday folks! It you haven’t already noticed, Reamaze is now blisteringly fast across the board. A few months ago, we made all of you a promise to continue iterating not only on Reamaze’s features but also performance and stability. Performance has always been a top priority for us and this is a renewal on that promise … Continue reading Keeping Our Promise

April 18, 2016

New Tags Report

If you tag conversations in Reamaze and see the value it provides in other features like workflows and custom contact forms then you’ll definitely be happy to hear that we’ve added another report to the list. Reporting is an important part of understanding not only your customers’ behavior but also the performance of your team. … Continue reading New Tags Report

April 15, 2016

Video Tutorial: Special Syntaxes

Happy Monday! We’re starting off this week with another video tutorial for something in high demand. We release special syntaxes a few weeks ago but never got around to showing you all how it actually works. Watch the video below and we’ll cover the basics on using syntaxes to make your mobile workflow a bit … Continue reading Video Tutorial: Special Syntaxes

April 11, 2016

What You Might’ve Missed

There were some subtle but very helpful changes made to Reamaze yesterday. Here’s what you might’ve missed. Attachments Indicator Your Reamaze dashboard now shows whether or not a conversation includes attachments. In addition, the hover action now shows you exactly how many attachments there are. Selectable Facebook Notifications You can now pick exactly which types … Continue reading What You Might’ve Missed

April 5, 2016

Quick Update: Time Based Workflows

Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, you can now run workflows based on a specific time frame for which you received a conversation. This little addition expands the flexibility of your automation processes significantly because you can now filter out conversations … Continue reading Quick Update: Time Based Workflows

March 28, 2016

What You Might’ve Missed

Performance! As you can probably guess from the screenshot above, performance is top of mind here at Reamaze. In the past week or two some of you may have noticed dramatic performance improvements such as faster page loads, smoother navigation, and more stability across the platform. Updates to the entire infrastructure and UI have allowed … Continue reading What You Might’ve Missed

March 10, 2016