Knowledge Base (KB) Tooltip

August 25th, 2015

The Reamaze Lightbox Widget is getting updated with a new feature today! The KB Tooltip embedded widget is now LIVE from our developer docs. Take a look here: https://www.reamaze.com/developer/widget_lightbox_kb#article. The KB Tooltip allows you to deploy a lightbox popup on any specific site element. The popup will then trigger a specific KB articles you have preselected. […]

Updates for August!

August 19th, 2015

Staff Report Export The Staff Response Volume report which shows each indivdual staff’s general performance, appreciations, and response times is now exportable to a convenient CSV file! Suppressing Notifications for Conversation via API Issuing a POST call to conversations will allow you to create new conversations on behalf of a customer. You can now optionally […]

Reamaze for WordPress!

August 14th, 2015

Gasp! Do you notice something different about the Reamaze blog? Look at the bottom right hand corner and you’ll see the very familiar Reamaze Shoutbox Widget. That’s right! Reamaze Embeddables are now officially available for any WordPress powered site. As one of the most recognized and widely used blogging and site platform in the world, […]

Adding New Email Channels Just Got Easier

July 29th, 2015

Adding new email channels, setting up forward, checking for confirmation, and testing everything yourself can get so tedious, right? Fret no more! We’ve just release the Reamaze Email Verifier out to the wild. The verifier makes adding and confirming your email forwarding setup with extreme ease. We do the heavy lifting so you can focus […]

Channel Signatures & Awaiting Status

July 13th, 2015

Awaiting Status The new “Awaiting” status filter replaces what used to be called “Unresolved”. The original logic behind “Unresolved” simply pulled conversations that were unassigned. The new “Awaiting” status pulls not only unresolved conversation awaiting an agent to reply but also pulls new messages in an existing conversation where an agent is already assigned. This […]

Reamaze Custom Module

June 26th, 2015

Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom Module gives you the ability to add any dynamic web content you want to ther conversation view’s right rail. For example, you may […]

How To Express Yourself In Multi-Channel Support

June 21st, 2015

Old-school customer service is almost always about the call center. Call centers focus on certain efficiencies that diminish the loss of value to the bottom line of a business. Agents are trained to listen, interpret, and speak in a certain way to cater to those efficiencies. Those efficiencies are often processes designed to make it […]

The Reamaze Widget Builder

June 16th, 2015

We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of you are code savvy. All that tweaking and trial and error can get ever so tedious. In some ways, it might have even prevented you from deploying […]

The 4 Pillars of Customer Success

June 12th, 2015

We’ve emphasized many times in the past that good customer service, or good service in general, is not just about replying to questions quickly. Ultimately, your success depends on your customers’ success. And your customers’ success depends on the healthy ecosystems you’ve created for them to express their thoughts and validate their achievements. Our friend Quinn over […]

Introducing Stripe for Reamaze

May 30th, 2015

If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed the playing field for eCommerce. Today, we’re excited to announce the addition of Stripe to Reamaze’s growing […]