Thoughts on Instagram Marketing and Customer Service

It’s no secret that there’s a secret sauce to marketing on Instagram. Almost all successful eCommerce brands (large and small) value their brand on Instagram by acquiring (and maintaining) a large base of followers who share, like, and “buy into” their photos. Acquiring followers on Instagram is a small scientific discipline as well since roughly 30% of Instagram users … Continue reading “Thoughts on Instagram Marketing and Customer Service”

Instagram and Reamaze [mic-drop]

Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we’re finally ready to make an announcement of aforementioned magnitude. Instagram. More specifically, we’re talking about Instagram and Reamaze. Together, under one roof, alongside other social support channels like Twitter and Facebook. The Reamaze helpdesk platform’s core … Continue reading “Instagram and Reamaze [mic-drop]”

Editing Your Internal Notes

We’ve added the ability to edit your internal notes just like how you’re able to edit in-bound customer messages. There are many scenarios where you’ll find this useful. For example: Fixign typso Editing the note to include new information Changing content habitually to keep a log of internal changes Adding accountability To edit an internal note, simply … Continue reading “Editing Your Internal Notes”

What You Might’ve Missed

We’re really beginning to love this series. It’s like Christmas and every update contains multiple gifts! Oh, or how about… Reamaze is like a box of chocolates. You never know what new-small-feature you’re gonna get Anyways, here are a few new things in Reamaze you might not have noticed but are most certainly there: Internal Notes … Continue reading “What You Might’ve Missed”

5 Ways to Improve Customer Service with Your Email Campaigns

Guest Post for Reamaze by: Alek Mirkovich @ Campayn Alek is the CEO and Co-Founder of Campayn, one of the fastest-growing email marketing services. Prior to launching the online email service, Alek owned a design firm in Toronto. While building the brands of numerous international companies and helping them bring their products to market, he dreamed … Continue reading “5 Ways to Improve Customer Service with Your Email Campaigns”

Top 5 Reasons Why Email Will Continue to Dominate Customer Experience and Engagement

Did you know that over 90% of customers chose to stay in touch with a business by opting-in via email newsletter rather than a social media channel such as Facebook? Nope. We didn’t either. But that’s not really that surprising either. Email usage is constantly rising and we’re spending more and more of our waking … Continue reading “Top 5 Reasons Why Email Will Continue to Dominate Customer Experience and Engagement”

Reamaze Engagement

You can now leverage Reamaze’s powerful API to proactively engage with customers through the existing Lightbox widget programmatically. Triggering the Lightbox widget based on certain conditions and business rules will give customers the opportunity to either contact you or read a relevant and contextual KB article, further bolstering engagement and potentially increasing site conversions. The … Continue reading “Reamaze Engagement”

Updated Custom Module Guide

We released Reamaze Custom Module a while back as a way for you to extend your back office needs (functions that Reamaze does not provide) into your Reamaze dashboard. This essentially offers you limitless freedom as to what you want to show inside a customer conversation. See here: http://bit.ly/1pZ16xi. Fast forward to today, the custom module can now … Continue reading “Updated Custom Module Guide”