Automated Customer Satisfaction Surveys and Ratings

October 18, 2017

New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. Satisfaction Surveys can be customized in the following ways: Time elapsed before survey is sent Eligible conversations type … Continue reading “Automated Customer Satisfaction Surveys and Ratings”

What You Might’ve Missed #23

October 11, 2017

Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”

What You Might’ve Missed #22

September 15, 2017

Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”

What You Might’ve Missed #21

September 7, 2017

Here’s September’s first “What You Might’ve Missed”. We’ve got updates, updates, and more updates! Stay in touch with us here or follow us on all our social media accounts for the latest updates to the platform. JavaScript Lightbox Update We’ve updated the Lightbox embed to support the ability to enforce a specified channel in your Reamaze … Continue reading “What You Might’ve Missed #21”

Upscope Integration for Reamaze Brings Co-browsing to Your Conversations

September 5, 2017

Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities! London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for … Continue reading “Upscope Integration for Reamaze Brings Co-browsing to Your Conversations”

ShipStation Integration for Reamaze

August 31, 2017

Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner. To start … Continue reading “ShipStation Integration for Reamaze”

What You Might’ve Missed #20

August 17, 2017

Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”

WooCommerce Integration Has Arrived

August 14, 2017

Reamaze has partnered up with WooCommerce to bring  you a powerful customer data integration layer right within your conversations with customers. According to Builtwith, WooCommerce is currently one of the most popular eCommerce platforms on the web today. When combined with WordPress, you can easily build the eCommerce store of your dreams. With the rising … Continue reading “WooCommerce Integration Has Arrived”