What You Might’ve Missed

March 21, 2017

Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed below. You can now customize everything inside the much beloved “Text Customization” feature under your brand settings without having to use a custom template! Stacked Notifications for Reamaze Shoutbox Reamaze Shoutbox now supports multiple stacked … Continue reading “What You Might’ve Missed”

Live Chat Navigation Update

March 15, 2017

You can now easily navigate through all of your live chat conversations without leaving the main chats dashboard! This first phrase breaks out your active chats in chronological order in terms of latest activity and also the unserved chat requests currently in queue. You can still quickly access the most recently updated chats on the right … Continue reading “Live Chat Navigation Update”

Embed 2.0

March 8, 2017

The Reamaze Shoutbox and Lightbox have just been updated with brand new clothes and functionality. This update sets up all of Reamaze’s embeds for exciting new features in the future and is highly optimized for better customer engagement. If you’re a developer and prefer more direct access to Reamaze’s Embed 2.0 features, click through to … Continue reading “Embed 2.0”

What You Might’ve Missed

March 7, 2017

New Workflow Commands We’ve added a command into Workflows so you can automatically forward a conversation to a 3rd party! We’ve also added another command to Workflows so you can remove an existing tag from a conversation. Caveat: you’ll need to know which tag to remove beforehand. New Autoresponder Features We now allow you to … Continue reading “What You Might’ve Missed”

Reamaze Performance Optimization

March 6, 2017

The team has been HARD AT WORK optimizing platform performance for all Reamaze features. Our core focus was on decreasing load times and page refresh times. Most Reamaze users spend the majority of their time on different Reamaze dashboards and conversations so it made sense to squeeze as much performance out of those key junctions as … Continue reading “Reamaze Performance Optimization”

Emoji Picker Now Available

March 2, 2017

You can now “emoji” your replies! We’ve added an emoji picker to Reamaze to better help you express your moods to customers. Simply look for the smiley face icon next to “Insert KB Article” and “Insert Response Template”. We will be adding the same emoji picker to your knowledge base, response templates, and customer facing … Continue reading “Emoji Picker Now Available”

What You Might’ve Missed

February 24, 2017

New Access Control for Roles We’ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows. If you do not wish certain staff roles to create … Continue reading “What You Might’ve Missed”

Conversation Events Tracking

February 20, 2017

Happy Monday folks! We’re super excited to announce the latest feature to join the Reamaze platform Conversation events tracking! Event tracking is an important aspect of conversation management as it provides managers (and team members) contextual information about the lifecycle of any given conversation. Events also act as audit trails in order to minimize the … Continue reading “Conversation Events Tracking”

Newly Improved “Log-In As”

February 14, 2017

We’ve updated the much beloved “log-in as” feature to include an ability to bounce back to your previous account with ease. After logging in as another staff agent, a yellow action bar will appear at the top remind you who you’re logged in as, with the ability to return to your account. Go ahead and … Continue reading “Newly Improved “Log-In As””

New Developer API Endpoint (Identities)

February 13, 2017

You can now update your Reamaze contacts’ email identities with a new API endpoint called “Create Identities”. Specifically, you’ll be able to use this API endpoint to manage the emails for your contacts as described here: http://blog.reamaze.com/2016/10/18/customer-email-management/. This is extremely useful is you are already using the Reamaze API to manage contacts and would like an … Continue reading “New Developer API Endpoint (Identities)”