Reamaze Recipe: Add Live Chat to your KB!

We haven’t done one of these in a while!

One of the best things about Reamaze is how so many features work in harmony with one another. For example, the various formats for Reamaze’s contact form plays together with Workflows (see here), and how perhaps Live Chat can be automatically toggled from within your already-embedded Shoutbox. All of these features not only save your time but also money.

Today, we want to show you another trick to make your customers’ experience a tad better. You can actually insert your Shoutbox widget into your Reamaze knowledge base with a single copy and paste action. Before we get started, make sure you actually have a specific brand’s public site enabled. You can do this in the settings menu. You’ll also want to make sure you have some KB/FAQ articles to go along with this secret sauce :)

To get started, follow these simple steps:

Step 1: Start with the widget builder and create the widget you want. If you need a refresher on that, see here.

Step 2: Head on over to Settings > Brand > Custom Header and Footer

Step 3: Paste the copied widget snippet into the Header HTML section. If you have content already in this box, simply paste beneath it.

Step 4: Double check and enjoy!