Staff Agent Level Reporting

Last Updated on October 6, 2016 by David

We’ve just introduced staff level reporting for Reamaze. For those of you that need an extra level of insight into individual staff performance, this is for you!

New staff reports include 3 at-a-glance sections that refresh based on the filter applied at the top. These include key metrics like the number of responses, average thread size, appreciations, etc. A list of most recent messages are available toward the bottom of the page as well.

We’re officially taking feedback and suggestions for staff level reports so if you have any requests or need clarification please shoot us an email at support@reamaze.com!