Introducing Customer Events

January 17, 2018

An important platform goal here at Re:amaze is to help you turn your customer service operations into a revenue-generation engine. Whether that’s done through real time chat, proactive engagement, or our live view dashboard, we hope great customer service is always a byproduct of your teams’ ability to make customer happy while generating more conversions. Customer Events is our next step in … Continue reading “Introducing Customer Events”

New Tags Manager

January 11, 2018

Tags in Re:amaze just got a whole lot better! Introducing Tags Manager. Managing tags for your conversations is an essential ingredient of a well-prepared and well-organized support team. Tags are helpful for bringing attention to specific conversations. They’re also great for grouping conversations together and can be used in situations where you need to file … Continue reading “New Tags Manager”

Office Hours and Blackout Dates

December 18, 2017

You can now add office hours and blackout dates for your Re:amaze by brand/store! If you use the Re:amaze Shoutbox or Lightbox for your website, app, or store, customers can now be shown when you’ll be back in office if and when you’re out of office. These settings allow you to more effectively communicate whether … Continue reading “Office Hours and Blackout Dates”

What You Might’ve Missed #26

December 6, 2017

Weekly update time! Can you believe it’s almost the end of 2017? But worry not, the team here at Re:amaze will continue to deliver features and feature updates throughout the holiday season. Make sure to subscribe to our newsletter or follow this Feature Update Blog via RSS. Let’s get going Support for Facebook Mentions You … Continue reading “What You Might’ve Missed #26”

What You Might’ve Missed #25

November 16, 2017

Are you getting ready for the holidays? We know we are. But that doesn’t mean we’re gonna stop pushing out Re:amaze updates! Here’s what you might’ve missed in the past two weeks. Twitter Character Limit > 280 On November 7th, Twitter announced that it was expanding its character limit on tweets from 140 to 280. We’ve … Continue reading “What You Might’ve Missed #25”

What You Might’ve Missed #24

October 25, 2017

Weekly Update Time! In this issue of What You Might’ve Missed you’ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you’ll first see results within the channel you’re in … Continue reading “What You Might’ve Missed #24”

Automated Customer Satisfaction Surveys and Ratings

October 18, 2017

New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. Satisfaction Surveys can be customized in the following ways: Time elapsed before survey is sent Eligible conversations type … Continue reading “Automated Customer Satisfaction Surveys and Ratings”