Upscope Integration for Reamaze Brings Co-browsing to Your Conversations

September 5, 2017

Reamaze has partnered up with Upscope.io to offer business customer service teams with seamless screensharing and co-browsing capabilities! London-based startup Upscope.io offers a SaaS based screensharing and co-browsing service designed to make your customers’ support experience better and more engaging through a simple and unobtrusive interface packed with features. Best of all, there’s no installation required for … Continue reading “Upscope Integration for Reamaze Brings Co-browsing to Your Conversations”

ShipStation Integration for Reamaze

August 31, 2017

Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner. To start … Continue reading “ShipStation Integration for Reamaze”

What You Might’ve Missed #20

August 17, 2017

Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”

WooCommerce Integration Has Arrived

August 14, 2017

Reamaze has partnered up with WooCommerce to bring  you a powerful customer data integration layer right within your conversations with customers. According to Builtwith, WooCommerce is currently one of the most popular eCommerce platforms on the web today. When combined with WordPress, you can easily build the eCommerce store of your dreams. With the rising … Continue reading “WooCommerce Integration Has Arrived”

What You Might’ve Missed #19

August 7, 2017

Let’s take a quick gander at what you might’ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a … Continue reading “What You Might’ve Missed #19”

What You Might’ve Missed #18

July 24, 2017

Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”

Web Push Notifications for Chrome and Firefox

July 21, 2017

Reamaze now supports web push notifications for Chrome and Firefox! With this addition, Reamaze now has a full suite of notifications to help you stay on top of incoming conversations: Email Notifications Desktop Notifications Mobile Notifications Web Browser Notifications Web browser notifications for Reamaze will show incoming conversations even if you don’t have the dashboard … Continue reading “Web Push Notifications for Chrome and Firefox”

Shopify Draft Orders Via Reamaze!

July 19, 2017

The golden standard for great customer service is the ability to not only resolve customer issues but also the ability to increase revenue by converting and closing sales opportunities during customer conversations. With the release of the new Reamaze <> Shopify integration v2 a few weeks ago, accessing greater amounts of customer data from Shopify is now … Continue reading “Shopify Draft Orders Via Reamaze!”