What You Might’ve Missed #15

Another week and another issue of what you might’ve missed! If you’re new here, the “What You Might’ve Missed Series” announces some smaller updates you might’ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as “Miscellaneous” if you do not categorize them under … Continue reading “What You Might’ve Missed #15”

What You Might’ve Missed #14

Emoji short-name menu A few weeks ago we added a quick select emoji picker into the conversations dashboard. This week we’ve decided that it wasn’t quick enough. So here. A short-name menu that pops up whenever you use “:”. Enjoy! Long conversation transparent pagination optimization Long conversations with lots of messages used to load a bit … Continue reading “What You Might’ve Missed #14”

What You Might’ve Missed #13

Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed below. You can now customize everything inside the much beloved “Text Customization” feature under your brand settings without having to use a custom template! Stacked Notifications for Reamaze Shoutbox Reamaze Shoutbox now supports multiple stacked … Continue reading “What You Might’ve Missed #13”

What You Might’ve Missed #12

New Workflow Commands We’ve added a command into Workflows so you can automatically forward a conversation to a 3rd party! We’ve also added another command to Workflows so you can remove an existing tag from a conversation. Caveat: you’ll need to know which tag to remove beforehand. New Autoresponder Features We now allow you to … Continue reading “What You Might’ve Missed #12”

What You Might’ve Missed #9. End of 2016 Edition!

Convert Missed Chats Into Conversations We’ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the Shoutbox with a single public email channel, the missed chat conversation will be moved to that channel. If more than one public email … Continue reading “What You Might’ve Missed #9. End of 2016 Edition!”

What You Might’ve Missed #8 + Thanksgiving Thanks!

The holidays wouldn’t be called the holidays without some surprises! We just celebrated the Thanksgiving holiday here in the United States and we’re thankful for all of your continued feedback no matter where you are. We’re also grateful for the various ways each and every one of you choose to support our team and Reamaze. … Continue reading “What You Might’ve Missed #8 + Thanksgiving Thanks!”

What You Might’ve Missed #7

Incoming! This is the 7th issue for “What You Might’ve Missed”. It’s quickly becoming one of our favorites as it often highlights updates we’ve been working on in the background based on your continued feedback. Here are the latest changes to your favorite Reamaze features: New conversation merge UI The conversation merge feature came online … Continue reading “What You Might’ve Missed #7”