Forwarding Emails To Reamaze

March 12, 2013

We’re introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several of you have voiced a need for this in order to make keeping track of relevant conversations easier. So here it is! You can now forward a customer’s email from any inbox directly into your … Continue reading “Forwarding Emails To Reamaze”

Interview With DoesWhat

March 8, 2013

We had a brief chat with Naomi from about the origins of Reamaze, the small business pains we plan on addressing, and the general direction we’ve picked for ourselves. You can read the full interview here.

So I’m Like…

February 28, 2013

As funny as our picture meme is (we’re pretty sure we got roughly 50 up-votes on Reddit within an hour of posting), it’s a little unsettling to see so many customer support agents and customers react so awkwardly at the experience portrayed. We wanted to poke a little fun at the common  Zendesk experience where … Continue reading “So I’m Like…”

Getting Crunched

February 20, 2013

Today was the day we got on TechCrunch. This is the post to commemorate that moment. Read More…

Featured on AppStorm

February 15, 2013

Our friends at AppStorm recently published a post/review about us. You can read all about it here. AppStorm has been a great partner and the team is wonderful to work with! We’re excited to work with AppStorm not only because they’re a great resource of entrepreneurs but also because they’re an advocate for them. We … Continue reading “Featured on AppStorm”

Getting Started with Reamaze

February 14, 2013

We just rolled out a new “Getting Started” guide based on all of your feedback. Hopefully this will make setting up Reamaze even easier. Not only are we trying to introduce basic features for helping your customers but we are also trying to give you a good overview of what the app looks like. The … Continue reading “Getting Started with Reamaze”

Introducing Knowledge Base

February 12, 2013

We’re super excited to introduce another one of our internal tools to our beta users! But we before we talk about Reamaze Knowledge Base, we’d like to just do a little bragging. Specifically about the fact that we’re now nearing 300 beta companies! To be perfectly honest, this is way beyond our original expectations. A … Continue reading “Introducing Knowledge Base”