Customer Support Origins

December 19, 2012

The origins of customer support always seem to be an organic one. As soon as you bring a product to market, the need for customer support becomes an essential part of doing business. The inherent nature of this phenomenon means that you have a customer support operation no matter what type of business you are. … Continue reading “Customer Support Origins”

Customer Support not Twitter

November 29, 2012

Twitter is not an expressive medium. And thinking about Twitter as a primary channel for your front line customer support solution definitely isn’t your best bet. With a 140 characters as your limit, the level of intimacy you’re able to express is simply too limited. As a catalyst however, Twitter is brilliant. Instead of relying … Continue reading “Customer Support not Twitter”

Support the Holidays!

November 19, 2012

2012 flew by. It seemed like yesterday when we last stuffed our faces with holiday food. It’s probably no coincidence that the clothes we buy during the holidays (while we binge on food and drinks) somehow do not fit as snug after the holidays. But we love end-of-year holidays. The rapid intervals of food, relaxation, family, and … Continue reading “Support the Holidays!”

Pre-Beta Warm-Up: Responsive Mobile UI

November 8, 2012

We love responsive designs. Reamaze looks beautiful and works brilliantly whether you’re on your laptop, tablet, or phone. Take a look and let us know what you think!

Keeping it Simple for Everyone

October 22, 2012

Less is more. Simplicity is everything. We believe having meaningful conversations through customer support should follow these tenets as well. Here’s our checklist for small businesses and startups to keep customer support simple and effective (in no particular order): Cut out the clutter and make it easier for your customers to find you. You don’t need … Continue reading “Keeping it Simple for Everyone”