Feature Updates

April 15, 2024

We’ve released a new feature that makes your Chat Widgets better. Now, when building or modifying your Shoutbox Greeting, you can add Quick Responses to Conversation Starters. Previously, while creating or editing your Shoutbox Greeting, you could incorporate buttons with preset questions such as “What is your return policy?” However, these buttons directed customers to … Continue reading “Feature Update: Introducing Quick Responses for Chat Widget Interactions”

April 9, 2024

We’re excited to announce the new staff permissions: Manage Personal Shifts and Manage Staff. These permission options will provide you with even more control and flexibility when it comes to managing your staff and their permissions So how does it work? Enabling the Manage Personal Shifts permission gives staff members the ability to control and … Continue reading “Feature Update: Enhanced Staff Permissions”

April 3, 2024

We’re excited to introduce our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly understand the sentiment of both past and ongoing conversations with your customers. This is hugely beneficial if you’re picking up conversations from other agents, or if you want to ask direct questions about the customer’s mood. So, … Continue reading “Feature Update: Conversation Sentiment Powered by Re:amaze AI”

April 1, 2024

We’re excited to announce the release a new feature on our platform: the ability to disable attachments in Chat. With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. Attachments in chat conversations can sometimes pose security risks, opening the door to spam and malware … Continue reading “New Feature Update: Disable Customer Attachments”

March 27, 2024

We’re excited to announce that Re:amaze now integrates with Loop! Loop is a returns management platform designed to streamline and automate your return processes. Effortlessly manage returns: Loop offers a user-friendly interface for customers to initiate returns online, eliminating the need for manual processing. Track returns in real-time: With Loop’s advanced tracking capabilities, you can … Continue reading “Re:amaze Now Integrates with Loop!”

January 29, 2024

If you haven’t already tried our AI-powered text translation feature, make sure to read our announcement here and give it a try! We’ve improved upon AI translation by allowing you to translate the text you’ve written back to the foreign language your customers wrote in with. Here’s how it works.  When you have a default … Continue reading “Translate Your Text To Your Customer’s Language using AI”

October 24, 2023

Allowing your customers to vote on the effectiveness of your FAQ articles can be a great signal for how well put-together your FAQ content is. However, it’s likely that over time, your FAQ article content will be updated over time to be more accurate and more succinct. When articles are updated in a significant way, … Continue reading “Reset Article Vote History in Re:amaze FAQ”

October 10, 2023

We’ve made AI even easier to use with Recommended Responses! When customers write in, our AI assistant will follow along and chime in at the right time when a suitable answer can be provided. Recommended Responses works very much like our AI FAQ Bot where it intakes your customers’ questions, your replies so far, and … Continue reading “Get a Recommended Response to Customers with AI”

September 13, 2023

Announcing a small but useful update to Re:amaze advanced search capabilities! You can now select multiple tags in order to search for conversations containing the tags you’ve selected.

Re:amaze Chat is now more powerful than ever! You can now improve the odds of generating more engagement from website visitors with Conversation Starters. Conversations Starters is an integral component of Re:amaze Chat’s greeting message system. Let’s go over the changes and updates. Greeting Message The greeting message can be displayed in several different formats … Continue reading “Introducing Conversation Starters for Re:amaze Chat, Powered by AI”

September 11, 2023

Great news! We’ve made some significant changes to that Re:amaze Chat Widget’s greeting message system. The first major change is that we no longer support the “Notification” type greeting message. Notifications are now Cues, which are more powerful in the sense that they’re now actionable by your customers, allowing you greater control around how they … Continue reading “Better Customer Engagement with Actionable Cues and AI-Generated Content”

August 25, 2023

Due to recent changes to Twitter’s policies on third-party Application Programming Interface (API) integrations, the ability to connect your Twitter account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and respond to tweets directly from your Re:amaze dashboard. Twitter ended free access … Continue reading “Twitter Integration Is No Longer Supported”

Introducing The New Re:amaze AI FAQ Bot Re:amaze FAQ is one of the most popular and powerful features which comes bundled with every Re:amaze subscription. Not only can the FAQ be hosted on its own page and attached to your Re:amaze Chat widget, but it can also be embedded within your website or web app. … Continue reading “Introducing The New Re:amaze AI FAQ Bot”

August 2, 2023

We’ve added a brand new AI feature to Re:amaze that allows you to ask any question about a conversation. Questions and Answers can be found below the Conversations Summary feature, which is also powered by AI. Some good questions to ask include things such as: Questions and Answers can be a powerful tool alongside Conversation … Continue reading “Questions and Answers with Re:amaze AI”

Creating response templates in Re:amaze has never been easier! Now powered by AI, response templates can be created based on a simple prompt of what you want the template to convey. Simply start with a list or short paragraph of what you want the template to include and then click on the “Improve what I’ve … Continue reading “Create Response Templates with AI”

July 27, 2023

You can now translate incoming messages into the language of your choice! Best of all, this feature is powered entirely by AI. To get started, go to your Re:amaze account’s personal settings and set your language preference. This is not required as Re:amaze will default to your browser’s language setting for translation purposes. When customers … Continue reading “Translate Messages with AI”

July 19, 2023

Do you have a Google My Business listing for your business? If so, you’re probably intimately familiar with Google Business Messages. When you list your physical business on Google Maps, customers are able to message you live through Google Business Messages. Traditionally, you’ve had to use Google Business tools to respond to these messages, leaving … Continue reading “Google Business Messages Integration For Re:amaze”

June 20, 2023

You can now bulk delete spam conversations in your Re:amaze-connected email inboxes without having to archive them first!

You can now easily reply to customers in any conversation and automatically set a reminder to follow up on a later date! This update to the “Reply” mechanism is sticky like all the other reply mechanisms in Re:amaze and will remember your preference when moving from conversation to conversation. Keep in mind that when you … Continue reading “Reply and Remind Conversation”