Better Conversations. Happier Customers.
Weekly update time! Can you believe it’s almost the end of 2017? But worry not, the team here at Re:amaze will continue to deliver features and feature updates throughout the holiday season. Make sure to subscribe to our newsletter or follow this Feature Update Blog via RSS. Let’s get going Support for Facebook Mentions You … Continue reading “What You Might’ve Missed #26”
Are you getting ready for the holidays? We know we are. But that doesn’t mean we’re gonna stop pushing out Re:amaze updates! Here’s what you might’ve missed in the past two weeks. Twitter Character Limit > 280 On November 7th, Twitter announced that it was expanding its character limit on tweets from 140 to 280. We’ve … Continue reading “What You Might’ve Missed #25”
Weekly Update Time! In this issue of What You Might’ve Missed you’ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you’ll first see results within the channel you’re in … Continue reading “What You Might’ve Missed #24”
Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”
Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”
Here’s September’s first “What You Might’ve Missed”. We’ve got updates, updates, and more updates! Stay in touch with us here or follow us on all our social media accounts for the latest updates to the platform. JavaScript Lightbox Update We’ve updated the Lightbox embed to support the ability to enforce a specified channel in your Reamaze … Continue reading “What You Might’ve Missed #21”
Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”
Let’s take a quick gander at what you might’ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a … Continue reading “What You Might’ve Missed #19”
Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”
We love small updates and optimizations! The downside is you might not notice all of them right away. This is why we have a series called “What You Might’ve Missed”! Here’s what you might’ve missed in the past week or two. Unresolved Tooltip If you have over 250+ unresolved conversations, you can now see the … Continue reading “What You Might’ve Missed #17”
Small features update time! Here’s what you might’ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we’re doing on Twitter and Facebook as well since all feature updates are announced there too! Let’s get to it. Contact Filtering Contact filtering is a brand new … Continue reading “What You Might’ve Missed #16”
Another week and another issue of what you might’ve missed! If you’re new here, the “What You Might’ve Missed Series” announces some smaller updates you might’ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as “Miscellaneous” if you do not categorize them under … Continue reading “What You Might’ve Missed #15”
Emoji short-name menu A few weeks ago we added a quick select emoji picker into the conversations dashboard. This week we’ve decided that it wasn’t quick enough. So here. A short-name menu that pops up whenever you use “:”. Enjoy! Long conversation transparent pagination optimization Long conversations with lots of messages used to load a bit … Continue reading “What You Might’ve Missed #14”
Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed below. You can now customize everything inside the much beloved “Text Customization” feature under your brand settings without having to use a custom template! Stacked Notifications for Reamaze Shoutbox Reamaze Shoutbox now supports multiple stacked … Continue reading “What You Might’ve Missed #13”
New Workflow Commands We’ve added a command into Workflows so you can automatically forward a conversation to a 3rd party! We’ve also added another command to Workflows so you can remove an existing tag from a conversation. Caveat: you’ll need to know which tag to remove beforehand. New Autoresponder Features We now allow you to … Continue reading “What You Might’ve Missed #12”
New Access Control for Roles We’ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows. If you do not wish certain staff roles to create … Continue reading “What You Might’ve Missed #11”
Staff roles displayed on staff page You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email! Default channel for outbound messages Send a lot of outbound messages? Tired of always selecting the channel to send … Continue reading “What You Might’ve Missed #10”
Convert Missed Chats Into Conversations We’ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the Shoutbox with a single public email channel, the missed chat conversation will be moved to that channel. If more than one public email … Continue reading “What You Might’ve Missed #9. End of 2016 Edition!”
The holidays wouldn’t be called the holidays without some surprises! We just celebrated the Thanksgiving holiday here in the United States and we’re thankful for all of your continued feedback no matter where you are. We’re also grateful for the various ways each and every one of you choose to support our team and Reamaze. … Continue reading “What You Might’ve Missed #8 + Thanksgiving Thanks!”
Incoming! This is the 7th issue for “What You Might’ve Missed”. It’s quickly becoming one of our favorites as it often highlights updates we’ve been working on in the background based on your continued feedback. Here are the latest changes to your favorite Reamaze features: New conversation merge UI The conversation merge feature came online … Continue reading “What You Might’ve Missed #7”
