What You Might’ve Missed #23

Time for another issue of “What You Might’ve Missed”. This series is designed to help those of you who’re not constantly paying attention to the ins and outs of Reamaze to stay updated on what’s new. Who knows? Maybe there’s something in here that’ll pique your interest! Here are the latest updates! Workflow Command for Reminders … Continue reading “What You Might’ve Missed #23”

What You Might’ve Missed #22

Updates to Reamaze happens daily! You’re bound to miss something and that’s what the “What You Might’ve Missed” series is for! Subscribe to our blog’s RSS, follow us on Twitter, or like us on Facebook to make sure you’re on top of the latest feature updates. Here’s what you might’ve missed this week: iOS Badge … Continue reading “What You Might’ve Missed #22”

What You Might’ve Missed #21

Here’s September’s first “What You Might’ve Missed”. We’ve got updates, updates, and more updates! Stay in touch with us here or follow us on all our social media accounts for the latest updates to the platform. JavaScript Lightbox Update We’ve updated the Lightbox embed to support the ability to enforce a specified channel in your Reamaze … Continue reading “What You Might’ve Missed #21”

What You Might’ve Missed #20

Feature update time! Here’s what you might’ve missed since the last issue. To see all previous issues of “What You Might’ve Missed”, click here. Permission Control for Assigning Conversations You can now remove or provide agents the ability to assign and reassign conversations to other agents. If you’re a customer service manager that’s dedicated to … Continue reading “What You Might’ve Missed #20”

What You Might’ve Missed #18

Time for another issue of “What You Might’ve Missed”! Here are some of features that we might’ve managed to sneak past you and your team. Channel Filter for Contacts Search You can now filter out contacts for channel. This makes drilling down to a cohort of customers much faster. When combined with other filtering attributes, … Continue reading “What You Might’ve Missed #18”

What You Might’ve Missed #15

Another week and another issue of what you might’ve missed! If you’re new here, the “What You Might’ve Missed Series” announces some smaller updates you might’ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as “Miscellaneous” if you do not categorize them under … Continue reading “What You Might’ve Missed #15”

What You Might’ve Missed #14

Emoji short-name menu A few weeks ago we added a quick select emoji picker into the conversations dashboard. This week we’ve decided that it wasn’t quick enough. So here. A short-name menu that pops up whenever you use “:”. Enjoy! Long conversation transparent pagination optimization Long conversations with lots of messages used to load a bit … Continue reading “What You Might’ve Missed #14”