Better Conversations. Happier Customers.
Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort and filter your IG DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages. Re: amaze’s new workflow filtering feature has you covered whether you need to quickly respond to important messages or simply … Continue reading “Filter IG DMs According to Type Now Available in Workflows”
We are excited to announce that we have released a new update that will allow you to select the default bots (Hello/FAQ/Order) for ‘Bot Executed’ triggers in automated workflows. This is a great addition for businesses that want to provide customer support. By allowing you to select the default bots, we are making it easier … Continue reading “Create Workflows Around Default Bots (Hello Bot, FAQ Bot, Order Bot)”
There is now a brand new Workflow rule that will allow you to verify a customer before a Workflow can be triggered. The rule is under IF conditions and titled “User is Verified”. See below for example. Certain Workflows in Re:amaze are designed to reveal sensitive customer information such as data generated by Dynamic Variables. … Continue reading “New Workflow Rule For Customer Verification”
Some customers may be too important to be a recipient of an automated response or a generic protocol. In these cases, Re:amaze now allows you to opt a customer out of being eligible for workflows. To opt a customer out, click on the customer’s profile and toggle the “Workflows” option under “User Settings”.
You can now group your related Re:amaze Workflows together for easier identification and management. Similar to how Staff Groups (Departments) and Response Template Groups work, Workflow Groups allow you to: Add a Workflow you’re creating to a new Workflow Group Change the Group to which a Workflow belongs Visually see which Workflows belong to which … Continue reading “Introducing Workflow Groups”
You can now create custom Workflows with BigCommerce-specific triggers that will allow you to target product attributes (name, SKU, UPC, etc). To review a list of BigCommerce’s support attributes, please visit the documentation here. If you need assistance crafting these types of Workflows we recommend working with your developer who is familiar with BigCommerce’s API.
Forwarding conversations in Re:amaze can be a very important action when you need to bring in a 3rd party for help or when you need to inform another person outside of the current conversation. If you’d like to automate specific actions in Re:amaze after a conversation is forwarded you can now use the new “When … Continue reading “New Workflow Conditions And Commands For Forwarded Conversations”
With Custom Chatbots still in beta we believe this is the perfect time to introduce a new type of custom chatbot: Workflow Bots. With two types of custom bots now in circulation we’re going to split up the naming convention. Re:amaze Custom Chatbots now consist of: Custom Cue Bots Custom Workflow Bots What is a … Continue reading “Introducing Custom Workflow Bots”
When On-Hold Conversation is Due You can now create automated workflows when a conversation that has been on-hold (created using the “Remind” feature) is due. This type of workflow can be especially useful when you need to automate your follow ups! For example, when an on-hold conversation is due, you can automatically unassign the conversation, … Continue reading “New Workflow Conditions For Reminders and Triggers For Days”
You can now create automated workflows in Re:amaze with specific country targeting conditions. Country targeting via workflows can work for all channels such as email, chat, and even social media as long as the contact’s IP address data stored in Re:amaze. If a contact has chatted with you before Re:amaze would have their IP address and … Continue reading “Specific Country Targeting For Re:amaze Workflows”
Workflow Automation for Satisfaction Ratings You may now create advanced workflow automations using two new rules and conditions. If you use Re:amaze Satisfaction Surveys and would like to create workflow automations based on your customers’ survey results, this new update to workflows is what you’re looking for. This type of workflow is extremely useful if … Continue reading “Workflows For Satisfaction Ratings and SLA Expirations”
We have a new update for Workflows that is now live! There is now a new Workflow Trigger for “Customer Conversation Count”. This allows you to target conversations from a customer with a certain number of total conversations or total unresolved conversations. Example Use Case: If a particular contact has contacted you over 100 times, … Continue reading “Re:amaze Workflows Update With More Trigger Conditions”
We’ve added support for a lot more Shopify dynamic variables in Re:amaze Workflows, Re:amaze Response Templates, and Re:amaze Autoresponders. Dynamic variables make it easy for you to: Personalize your replies and make customers feel well cared for Automatically add relevant customer data such as order numbers and tracking numbers into your manual and automated replies Offer timely … Continue reading “New Shopify Customer Variables and Workflow Macros for Re:amaze”
We’re making the creation of manual and automated workflows in Re:amaze a much easier affair. The user interface for Re:amaze Workflows has been completely revamped to offer you an easier time working with operators and flow logic. And while there aren’t any functional updates made to Re:amaze Workflows during this update, our team is working … Continue reading “Re:amaze Workflow Automation Update”
Re:amaze Workflow Automation is an important part of boosting efficiency within your support operations. Over 88% of Re:amaze users have at least 1 workflow running and over 60% of Re:amaze users have at least 5 workflows handling a wide variety of tasks such as automatically tagging conversations, automatically assigning conversations to an agent or department, … Continue reading “Re:amaze Automation Workflows and Macros Now Apply to All Brands”
We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the Workflow Trigger Count. You can now click onto each specific workflow, which will then redirect you to … Continue reading “Re:amaze Workflows Report Now Shows Processed Conversations”
Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is another step closer to making Workflows the most powerful internal feature for Re:amaze. In the coming months, you can expect to see … Continue reading “Re:amaze Advanced Workflows Update (Must Read!)”
Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. … Continue reading “Re:amaze Departments Now Available As Workflow Triggers and Commands”
You can now create automated workflows using Shopify data, which now includes Customer Order Value. This means, when customers message you or email you using an email address that’s associated with an order, Re:amaze will check their total order value before deciding if a workflow should be run. This new trigger will allow you to … Continue reading “New Workflow Trigger For Shopify Order Values”
You can now create new automated workflows in Re:amaze to automatically add customer data attributes based on incoming trigger events! This is extremely useful if you need to identify a group of customers through automated workflows but would like to also add the identifying attribute automatically and not having to do things manually. Customer data … Continue reading “New Workflow Command For Updating Customer Data Attributes”
